General
Shopping
Shipping/Delivery

General

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Yes and that make it easier for you to check your order status and record after register. To create your account, simply click on 'Sign in' and then 'Register now' to fill in the form. Any enquiry please contact us via [email protected] or 853 2882 5643.

I'VE FORGOTTEN MY PASSWORD, WHAT DO I DO?

If you have forgotten your password, just follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

HOW DO I KNOW WHICH SIZE TO PURCHASE?

We offer two sizes for stock products and detail size spec is listed on the product detail.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless "Unavailable" is displayed. Please note that even if an item is in your shopping cart, it can still be bought by another customer until your order is complete.

If you are interested in an item that is not available, please email us at [email protected] to find out if more stock is coming in.

WILL THERE BE AN ORDER CONFIRMATION?

After you place your order, we will send you an email to confirm that it has been received.

If, however, any of the items you have ordered is unavailable, we will contact you by email and will arrange for a refund for the value of that item.

CAN I TRACK MY ORDER?

Once your order has been despatched, you will receive email confirmation of your shipping details and a tracking number. You can then track the order on the SF Express website.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please email us at [email protected] within 3 days of receipt of your purchase for any return or exchange request. The email should include photos of the problem, order number and product number. The return item(s) must be sent out within 3 days after receipt of our email confirmation. Exchange is only granted for same style and availability will be subject to stock status upon request. Please allow up to 10-12 days for us to receive and process your request. You will receive an email notification upon the completion of return processing. Original shipping charges are not refundable. Should the returned items are out of the conditions of exchange and return; the items will be returned to customer and customer need to bear the two-way shipping fee.

Request of exchange or return will be granted in the following situation with fulfilling the deadline and return condition (unused with original packing and garment tag):

• Item damaged when arrives
• Wrong Size as per the order
• Wrong Item as per the order
  

Request of exchange or return will not be granted in the following situation:

• Request made after the deadline
• Return after deadline
• Discounted items cannot be returned
• Items are used with original packing or garment tags missing or damage
• Damage made after item arrives
• Color different due to different monitor
• Wrong use of washing method
• Pilling of knit wear after wearing as normal wear & tear
• Delay on delivery
• Fadedness after wash
  

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

All correctly returned products will either be refunded to the purchaser's credit card via Paypal or bank account but shipping costs will be deducted. Please be aware that it can take up to 10 days for the refund to appear in your account.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

ESTAWOM.com does not sell or trade your personal information gathered online with third parties. We would keep you updated of our latest products and news. If you prefer not to receive such information, please email [email protected].

WHAT IS THE TIME ZONE BEING REFERRED TO ON THIS WEBSITE?
All events, promotions and discount periods mentioned herein are based on Macau S.A.R time.